Frequently Asked Questions

We’ve put together several of our most frequently asked questions and answers for you.

If your question is not answered below, please call us. We’re here to help!

Can you clean my rugs at home rather than having to send them out to you?

When rugs are surface cleaned in your home, we are unable to flush out pet urine and greasy soils,...

We do! It sometimes happens that our customers may not be ready right away to put their rugs back...

Most definitely! Rug Renew provides all kinds of hand repair services to keep your rugs in good...

The most common dye bleed issues we see every day are from pet urine stains, but over-the-counter...

Unfortunately, this is not something that can be treated by a homeowner. You need professional...

They do! We highly recommend having us apply a professional-grade fiber protector to your new or...

To effectively remove pet stain odors, we treat pet stained areas with solutions designed to...

Besides feeling great under foot, rug pads reduce wear to the fibers of your rug over time by...

Rug Renew offers pick-up and delivery services by appointment only for a small fee. Additional...