Frequently Asked Questions
We’ve put together several of our most frequently asked questions and answers for you.
If your question is not answered below, please call us. We’re here to help!
Can you clean my rugs at home rather than having to send them out to you?
Can the fringes of my rug be repaired?
Do stain protectors actually work?
Why are rug pads necessary?
More Answers For You!
Can you clean my rugs at home rather than having to send them out to you?
When rugs are surface cleaned in your home, we are unable to flush out pet urine and greasy soils,...
Do you offer any kind of storage at your shop?
We do! It sometimes happens that our customers may not be ready right away to put their rugs back...
Can the fringes of my rug be repaired?
Most definitely! Rug Renew provides all kinds of hand repair services to keep your rugs in good...
Is it possible to fix where some colors in my rug have bled?
The most common dye bleed issues we see every day are from pet urine stains, but over-the-counter...
How can I get rid of moths in my rug?
Unfortunately, this is not something that can be treated by a homeowner. You need professional...
Do stain protectors actually work?
They do! We highly recommend having us apply a professional-grade fiber protector to your new or...
Can you remove the dog urine odor from my rugs?
To effectively remove pet stain odors, we treat pet stained areas with solutions designed to...
Why are rug pads necessary?
Besides feeling great under foot, rug pads reduce wear to the fibers of your rug over time by...
Do you offer pick-up and delivery services?
Rug Renew offers pick-up and delivery services by appointment only for a small fee. Additional...